TERMS AND CONDITIONS

(1) Once the order is submitted, the customer has read and agreed to the following and payment details in all terms and conditions:

In order to protect the rights of both the store and the customer, and to share a pleasant shopping experience with the customer, please read the terms and conditions carefully before purchasing, and ensure that the customer has read and agreed to all the terms and conditions of the order and purchase. If you do not understand any of the terms and conditions, please email (xlabvan@gmail.com/info@xlabvancouver.com) or message us (@xlabvancouver) before placing your order.

(2) No cancellation, change of style, color or model is allowed after the order has pended, please verify all the contents before placing any order(s).

Once an order has been placed, no changes or exchanges are allowed. Please make sure you have verified all order details, including product style, color, model number, quantity and customer receiving information (recipient name, phone number and shipping address etc.) before placing your order(s).

(3) RETURN AND EXCHANGE POLICY 

All products will be inspected for quality before shipping. If you receive a seriously defective product or a wrong style of product, please take the initiative to contact us through email or message on social media to make other arrangements . After contacting customer service, the customer must send the product back and confirm receipt of the product before proceeding with the refund and exchange.

We do not accept returns or refunds for personal preference (if the product is not preferred), human damage (including scratches or stains) or color differences (manufacturing batches, photos due to lighting conditions and camera color sensitivity or differences in the display screen of the device).

THINGS TO NOTICED

products will be inspected before sending, and will be wrapped in bubble wrap and sent in boxes, if any damage occurs in transit, no exchange or refund will be made.

In case of any dispute, we reserve the right of final ownership and decision.